1. Information We Collect
We collect personal data that is necessary to provide our travel and tour services, including but not limited to:
1.1 Personal Information
- Full name
- Email address
- Phone number
- Nationality and country of residence
- Passport details
- Emergency contact information
- Medical information relevant to travel (e.g. dietary needs, allergies, fitness level for Kilimanjaro climbs)
1.2 Booking and Travel Details
- Travel preferences and interests
- Accommodation choices
- Payment and billing information (via secure third-party processors)
- Insurance details (as required)
1.3 Website Usage Data
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on site
- Referral source
This data is collected via cookies and analytics tools to help improve our website and services.
2. How We Use Your Information
We use the information collected for the following purposes:
- To process bookings and tour arrangements
- To communicate with you about your trip
- To comply with legal and regulatory requirements
- To provide customer support
- To personalize your experience
- To improve our services and website functionality
- For marketing purposes, only with your consent
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share it with trusted third parties to fulfill our services, including:
- Hotels and accommodation providers
- Safari and transport service providers
- National park and government authorities
- Insurance providers (if applicable)
- Payment processors (secure and compliant)
- Emergency service providers (in case of a health or safety incident)
We ensure that all third-party partners respect your data and use it solely for the purposes required.
4. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. This includes:
- Encrypted communications (SSL)
- Secure storage systems
- Limited access to personal data by staff
- Staff training in data protection principles
5. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
After the retention period, your personal information will be securely deleted or anonymized.
6. Your Data Protection Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (where legally permissible)
- Object to or restrict processing of your data
- Withdraw consent for marketing communications at any time
- Lodge a complaint with a data protection authority
To exercise any of these rights, please contact us at safari@sasatrip.com
7. Cookies and Tracking Technologies
Our website uses cookies to:
- Enhance user experience
- Understand user behavior through analytics
- Improve website performance
You can manage your cookie preferences through your browser settings. Disabling cookies may affect your experience on our site.
8. Third-Party Links
Our website may contain links to third-party websites (e.g. accommodation providers, travel insurance partners). We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies.
9. Children’s Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal information from minors without parental or guardian consent. If you believe we have inadvertently collected such information, please contact us to remove it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When we do, we will revise the “Effective Date” at the top of the page. You are encouraged to review this page periodically.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:
SASATRIP
Dar Es Salaam, Tanzania Email: alee@sasatrip.com
Phone: +255 767 033 046
Website: www.sasatrip.com
